Problem

The secure Store page on our site occasionally shows the "broken lock" icon in the Firefox 2.0 browser. This might lead users to believe that the page is not secure when it is.

This problem is not seen in the Internet Explorer 7 browser.

Cause

This problem is due to a bug in the Firefox browser. For more information, please see the following pages:

• Bug 383369 – Secure (encrypted, https) sites loading as being partially encrypted. Broken lock is present as is the white address bar
• "connection partially encrypted" message, wrong?
• Broken lock bug

Work-Around

Close the browser and then reopen it navigating directly to the Store page. The proper lock icon will appear.