Companion Software offers technical support to all registered users of our products. We encourage you to follow these steps until your problem is solved:
- Check the help file or other documentation that comes with the product. We strive to provide complete documentation for our products. We consider it a problem when a product does not operate according to its documentation or has incorrect documentation. If you have found a repeatable problem in one of our products, we would definitely like to hear about it!
- Search the forum for your product for keywords related to your problem to see if it has already been reported. That way you can save yourself the trouble of writing up a problem report.
Each product forum contains sections for:
- Known Issues
- Bugs, Problems & Solutions
- Feature Requests
Also, since the forums are available 24 hours a day, 365 days a year, you can get help from other users outside of our normal business hours. - We strongly encourage you to post your problem in the appropriate Bugs, Problems & Solutions forum for your product if your question may be of general interest to other users. We tend to give priority to answering these questions since they become a resource for other users.
Or email your problem report to Support@CompanionSoftware.com if your question is of a more private or personal nature.
In either case, please include the following in your problem report:
- the program name and version,
- a complete description of the steps needed to reproduce the problem, and
- optionally, a simple file that demonstrates the problem.
We appreciate your patience while we investigate the problem. With your help, we can provide you with the best quality product possible.
If you are having any problem not covered here, please contact us.